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Crafting a Leading-Edge Customer Experience
In today's hypercompetitive market, creating a memorable customer experience isn't just a bonus—it's a necessity. Businesses that
Secrets To Scheduling For Success
In the realm of customer service, the right scheduling model can be the difference between success and
Why VOC is Crucial to CX
In today's hyper-competitive business environment, understanding and prioritizing the voice of the customer (VoC) has never been
Starting 2024 Strong with Leading Edge Connections
As we usher in the new year, the significance of beginning on a robust note for work
Spreading Holiday Cheer: A Guide to Keeping Customers Happy During the Festive Season
The holiday season is not only a time of joy and celebration but also a crucial period
Crafting Success: The Unique Advantages of Leading Edge Connections
Within remote contact centers, Leading Edge Connections (LEC) stands out as a pioneer, redefining the concept of
Our Blog Posts
October 2023
Embracing Paperless Operations for a Sustainable Future GalleryEmbracing Paperless Operations for a Sustainable Future
agents, BPO, Business, call center, Contact Center, Customer Service, Employee Retention, free from pollution, green, high volume, holiday season, motivation, Outsourcing, paperless, partnership with contact center, pollution-free, q4, recruitment, remote advantages, Remote Training, return of investment, roi, sustainability, work from home
Holiday Training for Remote Call Center Agents GalleryHoliday Training for Remote Call Center Agents
agents, BPO, Business, call center, Contact Center, Customer Service, employee, Employee Retention, high volume, holiday season, motivation, Outsourcing, partnership with contact center, q4, recruitment, remote advantages, Remote Training, return of investment, roi, work from home
Secrets to Remote Recruitment: Strategies for Building a Winning Team GallerySecrets to Remote Recruitment: Strategies for Building a Winning Team
BPO, Business, call center, Contact Center, creating a better remote environment, Customer Service, employee engagement, Employee Retention, go green, greener future, hiring, motivation, Outsourcing, partnership with contact center, recruitment, remote advantages, remote jobs, Remote Training, Remote Work, remote-recruitment, return of investment, roi, small business solutions, sustainable, talent acquisition, US jobs, work from home, work-life balance