To be clear, we are, in every way, a Business Process Outsourcing (BPO) company. That said, we are not confined to a legacy understanding of what outsourcing has become, or what it can be. Business Process Outsourcing (BPO) is a broad concept under which third party contractors perform set of business activities, or sometimes a single function. Processes typically “outsourced” include payroll, benefits administration, sales, customer care, chat support, and other back end office support. Although we offer expertise in these traditional areas, we are not confined to them, or the methods in which they are offered. Instead we choose position ourselves as offering solutions in three primary ways:
We leverage our experience in technology/infrastructure to offer “information technology-enabled services” (ITES), also called web enabled services, remote services, or tele-working.
We leverage our experience in business processes and efficiencies to offer “business transformation outsourcing” (BTO), a branch of outsourcing in which the company revamps its selected processes to transform the business by following a collaborative approach with its vendor.
We leverage our experience in core information-related business activities which are competitively important to, or form, an integral part of value chain, as part “knowledge process outsourcing” (KPO), which includes varied kinds of research and information gathering, business and market research, training, consultancy, and research and development.